Почта для связи со службой поддержки - support@zvooq.com

I can't play a track using Android app

Restart your mobile device and reopen the app.

If the music doesn't play, check your internet connection. Please, apply next steps with a stable Wi-Fi connection.

  • Delete the app. Beware that this action will delete all saved tracks from the device memory.
  • Reinstall the app and log into your account in a regular way.

If you followed all listed steps but the music doesn't play, write to our support center and send us your profile name. You can do it by clicking a feedback button in the bottom-right corner of your screen. Also, answer the following questions:

  • Which song, album or artist was affected by this problem?
  • What mobile device do you use?
  • What OS do you use?
  • What type of internet connection do you use? 3G, 4G or Wi-Fi?

We would be able to provide you a qualified feedback after you answer all listed questions.

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