To solve this issue, please, do the following:
- Restart your mobile device and reopen the app.
- If the music doesn't play, check your internet connection. Please, apply next steps with a stable Wi-Fi connection.
- Delete the app. Beware that this action will delete all saved tracks from the device memory.
- Reinstall the app and log into your account in a regular way.
If you followed all listed steps but the music doesn't play, open the feedback in your profile's "Help and Support" menu and answer the following questions:
- Which song, album or artist was affected by this problem?
- What mobile device do you use?
- What OS do you use?
- What type of internet connection do you use? 3G, 4G or Wi-Fi?
- Is only online music affected by this problem or offline music is affected too?
- Was your device jailbroken?