Please, complete the following steps in a stable internet connection zone. Wi-Fi is highly preferred:
- Log out of your Zvooq account;
- restart your device and open the app again;
- log in to the app with the account you have the premium subscription on and wait for the synchronization to end. This usually takes a couple of minutes.
If the previous steps didn't resolve the issue, send us the information listed below to firstname.lastname@example.org or right from the app:
1. In-app screenshots with your login and subscription information:
- In the top-left corner of the screen press the three lines menu.
- then select your username:
- now take a screenshot of your username and your subscription plan.
2. Subscription payment confirmation:
- Open the http://wallet.google.com/manage and enter your Google account;
- go to the "Transactions";
- find your Zvooq purchase by the corresponding date and name of the device;
- press the transaction to see details;
- send us a screenshot with information about purchases, which clearly shows the number of orders.